Privacy Policy

Information You Give Us

When you fill in our Get Started or Contact form, we collect the details you enter, such as your name, email address, phone number, company, device details and a description of your data loss. [REVIEW]

We use this information to evaluate your case, prepare a quote, contact you about your recovery, and return your drive and data. We do not sell your personal information. [REVIEW]

How Form Submissions Are Handled

Form submissions are processed by our website hosting provider, Lovable, and sent to our team by email through our email delivery provider, Resend. [REVIEW]

Website Analytics

We use Lovable's built-in analytics to understand how our website is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy (https://lovable.dev/privacy) explains how it handles it.

On this site it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. Detailed data is kept for 90 days and daily summaries for a year.

This data is recorded for every visitor, without cookies and without identifying anyone.

Data on Your Drive

Files recovered from your device are treated as strictly confidential. We access them only as needed to perform and verify the recovery, and we do not share them with anyone else. [REVIEW]

[REVIEW: state how long recovered data and original drives are kept after a case closes, and how they are securely deleted or returned.]

Your Choices

You can ask us to access, correct or delete the personal information you have given us by emailing info@harddriverepair.com or calling 972-433-7111. [REVIEW]

Contact Us

HardDriveRepair.com, 6010 W Spring Creek Pkwy, Plano, TX 75024. Email: info@harddriverepair.com. Phone: 972-433-7111.