Submit Your Case
Fill out our online form with details about your drive and the data you need recovered. You'll receive prepaid shipping labels to send us your drive safely.
- Complete the intake form online
- Receive prepaid shipping labels
- Pack your drive securely
- Ship to our recovery facility
Free Evaluation
Our technicians will thoroughly examine your drive in our clean room to diagnose the issue and determine what data can be recovered.
- Clean room inspection
- Diagnostic testing
- Recovery assessment
- Detailed report provided
Data Recovery
Using state-of-the-art equipment and techniques, we work to recover your valuable data. This may involve logical repairs or physical component replacement.
- Specialized recovery tools
- Clean room repairs if needed
- File-by-file extraction
- Data verification
Verification
We provide you with a complete list of recovered files so you can verify we've recovered what you need before any payment is required.
- Complete file listing
- Review recovered data
- Approve before payment
- No data, no charge guarantee
Data Return
Once approved, your recovered data is copied to a new storage device and shipped back to you via secure, insured delivery.
- Data copied to new media
- Secure packaging
- Insured shipping
- Original drive returned
Typical Turnaround Times
Timeframes depend on the complexity of the recovery
Logical Recovery
Deleted files, formatting, partition issues
Physical Recovery
Mechanical failures, head replacements
Emergency Service
Priority processing for urgent cases