Question 1

What types of storage devices can you recover data from?

Accepted Answer

We recover data from virtually all storage devices including internal and external hard drives (HDD), solid-state drives (SSD), RAID arrays, NAS devices, USB flash drives, memory cards, and more. We work with all manufacturers and all capacities.

Question 2

How long does the data recovery process take?

Accepted Answer

Logical recoveries typically take 3-5 business days. Physical recoveries requiring clean room work usually take 5-10 business days. We offer expedited 24-48 hour emergency service for urgent cases at an additional fee.

Question 3

Is my data kept confidential?

Accepted Answer

Absolutely. We take data privacy very seriously. All recovered data is handled with strict confidentiality, and we can sign NDAs upon request. Our facility has security protocols in place, and all data is securely deleted after you confirm receipt of your recovered files.

Question 4

What is your success rate?

Accepted Answer

Recovery prospects depend on the failure type and severity of damage. We give you an honest assessment during your free evaluation, and you only pay if we recover your files.

Question 5

How much does data recovery cost?

Accepted Answer

We offer flat-rate pricing starting at $300 for logical recovery and $500 for physical recovery on standard hard drives. RAID and complex cases are quoted individually. Our no data, no charge guarantee means you only pay if we successfully recover your files.

Question 6

Do I have to pay for the evaluation?

Accepted Answer

No, our evaluation is completely free with no obligation. We'll diagnose your drive and provide a detailed report before any charges apply.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, company checks, and bank transfers. Payment is due after recovery is complete and you approve the recovered files.

Question 8

What if you can't recover my data?

Accepted Answer

Under our "No Data, No Charge" guarantee, if we cannot recover your critical files, you pay nothing. We'll return your drive at no cost.

Question 9

How do I ship my drive to you?

Accepted Answer

After submitting our intake form, you'll receive prepaid shipping labels via email. Pack your drive securely (we provide packing instructions) and drop it off at the nearest shipping location. We recommend not using the original packaging.

Question 10

Who pays for shipping?

Accepted Answer

Clients are responsible for shipping costs both ways. We encourage clients to provide their own return media drive for the recovered data. If you need one, we can provide a drive at cost.

Question 11

How should I pack my hard drive?

Accepted Answer

Wrap the drive in anti-static material, then cushion it with bubble wrap or foam. Place it in a sturdy box with additional padding on all sides. Never ship a drive in just an envelope or without proper cushioning.

Question 12

What is the difference between logical and physical recovery?

Accepted Answer

Logical recovery addresses software-level issues like deleted files, corrupted partitions, or formatted drives - the drive hardware still works. Physical recovery is needed when mechanical components fail, such as read/write heads, motors, or when there's physical damage to the platters.

Question 13

What is a clean room and why is it important?

Accepted Answer

A clean room is a controlled environment with filtered air that removes dust particles. Hard drive platters are extremely sensitive - a single dust particle can cause damage. All physical repairs must be done in a clean room to prevent contamination.

Question 14

Can you recover data from a clicking hard drive?

Accepted Answer

Yes, clicking usually indicates a head or mechanical failure. Stop using the drive immediately to prevent further damage. This requires physical recovery in our clean room, where we can replace failed heads or transfer platters to recover your data.

Question 15

Can you recover data from encrypted drives?

Accepted Answer

We can recover data from encrypted drives if you provide the encryption password or key. Without the key, the recovered data will remain encrypted and inaccessible. We cannot break encryption.

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